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Development APIContactsBlog

Terms of Use

Last updated: June 23, 2026

These Terms of Use govern access to the Heleket platform, the website https://heleket.com, interfaces, wallets, payment, exchange, and other services provided through the Platform.

By using the Platform, creating an account, connecting a wallet, generating an invoice, making a deposit, withdrawal, exchange, or any other action, the User confirms that they have fully read, understood, and unconditionally accept these Terms, the Privacy Policy, the AML/KYC Policy, fees, limits, notices, risk warnings, and other documents published by the Platform.

If the User does not agree to these Terms, they must immediately cease using the Platform.

1. Legal Nature of the Platform

1.1. Heleket is a technology online platform providing infrastructure for virtual asset operations and other technical operations with supported virtual currencies.

1.2. The Platform is not a bank, depository institution, investment fund, broker, dealer, asset manager, financial, tax, legal, or investment advisor.

1.3. The Platform's services are not banking services, electronic money issuance services, investment services, collective investment services, or a public offering of securities.

1.4. Virtual currencies are not legal tender, bank deposits, securities, electronic money, or state-guaranteed assets, unless expressly provided otherwise under applicable law.

1.5. The User independently assesses the legality of using the Platform in their jurisdiction and bears full responsibility for compliance with all applicable laws.

2. Terms and Definitions

2.1. Platform / Heleket — the Heleket online service, including the website, API, interfaces, wallets, payment instruments, and related services.

2.2. User — a natural or legal person using the Platform and possessing the required legal capacity.

2.3. Account — the User's profile on the Platform through which access to the Services is provided.

2.4. Virtual currency / virtual asset — a digital asset operating in a distributed network and not having the status of legal tender, unless otherwise established by law.

2.5. Wallet — a software tool for storing, receiving, sending, and managing virtual currencies.

2.6. Personal wallet — a wallet intended exclusively for personal, non-commercial use.

2.7. Business wallet — a wallet intended for entrepreneurial, professional, or other commercial activity.

2.8. Deposit — a transfer of virtual currency to an address provided by the Platform.

2.9. Withdrawal — a transfer of virtual currency from the User's Account to an external address.

2.10. Exchange — the conversion of one virtual currency into another virtual currency.

2.11. Fees — any charges, payments, deductions, network fees, service fees, additional fees, and other costs associated with the use of the Services.

2.12. AML/KYC — procedures for combating money laundering, terrorism financing, sanctions evasion, fraud, and other unlawful activities.

2.13. Sanctions restrictions — any international, national, or supranational sanctions, embargoes, prohibitions, restrictions, or requirements of competent authorities.

2.14. Governing legislation — applicable international norms, national laws, rules, regulations, orders, sanctions regimes, AML/KYC requirements, and other mandatory standards.

3. Acceptance of Terms

3.1. These Terms constitute a legally binding agreement between the User and the Platform.

3.2. The User accepts the Terms by performing one of the following actions:

  • creating an Account;
  • using the Website, Application, or API;
  • making a deposit, withdrawal, exchange, or other operation;
  • checking the box to agree to the Terms;
  • continuing to use the Platform after the publication of an updated version of the Terms.

3.3. The Platform reserves the right to amend these Terms at any time. The new version takes effect upon publication, unless otherwise indicated by the Platform.

3.4. The User is responsible for independently monitoring the current version of the Terms. Continued use of the Platform constitutes acceptance of the amendments.

4. Access to Services

4.1. The User may use the Platform only on the condition that they:

  • are at least 18 years of age;
  • have full legal capacity;
  • are not subject to sanctions;
  • do not reside or are not registered in a prohibited jurisdiction;
  • do not use the Platform for unlawful purposes;
  • provide accurate information.

4.2. The Platform reserves the right to deny registration, restrict, suspend, or terminate access to the Services without explanation, where necessary for legal compliance, risk management, security, or protection of the Platform.

4.3. A User may hold only one Account, unless the Platform has expressly permitted otherwise.

4.4. Multi-accounting, circumvention of limits, creation of accounts through nominees, use of third-party documents, or concealment of beneficial ownership are prohibited.

5. Types of Services

5.1. The Platform may provide the following Services:

  • exchange of units of one Virtual currency for units of another Virtual currency;
  • Virtual currency wallet services;
  • deposit and withdrawal of Virtual currency units on the Platform;
  • other services available on the Platform.

5.2. The Platform provides Services only in respect of supported virtual currencies and networks.

5.3. The User is obliged to verify:

  • the correct network;
  • the correct address;
  • the presence of a memo, tag, or other required details;
  • the validity period of the invoice;
  • the amount of fees;
  • limits and restrictions.

5.4. Sending an unsupported asset, transferring via the wrong network, specifying an incorrect address, or using an expired invoice address may result in the irreversible loss of funds.

6. Personal and Business Wallets

6.1. A Personal wallet is intended solely for personal non-commercial use.

6.2. It is prohibited to use a Personal wallet for:

  • receiving payments for goods or services;
  • entrepreneurial activity;
  • regular receipt of income;
  • professional activity;
  • activity on behalf of third parties.

6.3. A Business wallet is used exclusively for lawful commercial activity.

6.4. A Business user independently bears responsibility for:

  • tax accounting;
  • financial reporting;
  • AML/KYC verification of their clients;
  • compliance with the legislation of their jurisdiction;
  • the lawful origin of funds;
  • the legality of goods and services for which payments are accepted.

6.5. Upon detection of commercial use of a Personal wallet, the Platform reserves the right to:

  • change the wallet type;
  • charge additional fees;
  • restrict functionality;
  • request documents;
  • suspend operations;
  • close the Account.

7. AML/KYC

7.1. The Platform may at any time request documents, information, and explanations from the User, including:

  • identity document;
  • proof of address;
  • information on the source of funds;
  • information on beneficial owners;
  • corporate documents;
  • tax information;
  • description of activity;
  • documents relating to specific transactions.

7.2. The Platform may apply internal and external verification tools, including blockchain analytics, sanctions screening, risk scoring, and verification of IP addresses, devices, geolocation, behavioural patterns, and sources of funds.

7.3. Prior to the completion of verification, the Platform reserves the right to:

  • delay an operation;
  • refuse an operation;
  • freeze assets;
  • restrict withdrawals;
  • suspend the Account;
  • request additional documents.

7.4. Refusal to provide documents or the provision of false information constitutes a material breach of the Terms.

7.5. The Platform may transmit information to competent authorities, law enforcement agencies, regulators, AML service providers, and other authorised persons, where required by law or internal compliance procedures.

8. Prohibited Activities

8.1. The User may not use the Platform for:

  • money laundering;
  • terrorism financing;
  • sanctions evasion;
  • fraud;
  • trafficking in drugs, weapons, counterfeit goods, or stolen property;
  • exploitation of persons;
  • illegal gambling;
  • pyramid schemes, scam projects, and Ponzi schemes;
  • phishing, hacking, or data theft;
  • extortion, ransomware, or darknet activity;
  • tax evasion;
  • infringement of intellectual property rights;
  • any other unlawful or high-risk activity.

8.2. It is prohibited to:

  • provide false information;
  • use third-party documents;
  • transfer an account to third parties;
  • use VPNs, proxies, or other means to circumvent geographical or sanctions restrictions;
  • create multiple accounts;
  • circumvent limits;
  • interfere with the operation of the Platform;
  • attempt to gain unauthorised access to the Platform's systems.

8.3. Violation of this section entitles the Platform to immediately restrict, block, or close the Account without prior notice.

9. Deposits

9.1. The User must carefully follow the Platform's instructions when depositing virtual currency.

9.2. The Platform is not liable for:

  • sending funds via an unsupported network;
  • sending an unsupported asset;
  • the absence of a memo, tag, or other required detail;
  • sending to an incorrect address;
  • sending to an expired invoice address;
  • errors by the User or third parties.

9.3. The crediting of a deposit may be delayed due to:

  • network confirmations;
  • technical failures;
  • AML/KYC verification;
  • sanctions screening;
  • suspicious origin of funds;
  • requirements of competent authorities.

9.4. The Platform reserves the right to decline to credit, withhold, or freeze a deposit if it is associated with unlawful, suspicious, sanctioned, or high-risk activity.

10. Invoice Addresses and Wallet Rotation

10.1. The Platform may use an invoice address rotation mechanism.

10.2. Each address issued for invoice payment has a limited validity period displayed in the interface.

10.3. After the validity period expires, the address may be released and assigned to another invoice or another User.

10.4. If the User sends funds to an address after the invoice has expired, such funds may be credited to another active invoice.

10.5. The Platform is not liable for the loss of funds when payment is made using expired details.

11. Withdrawals

11.1. The User may initiate a withdrawal provided there is a sufficient balance and no restrictions are in place.

11.2. A withdrawal may be delayed, rejected, restricted, or frozen in the event of:

  • AML/KYC verification;
  • sanctions risk;
  • suspicious activity;
  • technical failure;
  • incorrect payment details;
  • a legal requirement or request from a competent authority;
  • limit exceeded;
  • breach of the Terms.

11.3. The User bears full responsibility for the accuracy of the address, network, memo, tag, and other withdrawal details.

11.4. Blockchain transactions are irreversible. Once a transaction has been broadcast to the network, the Platform cannot guarantee its cancellation, reversal, or modification.

12. Exchange of Virtual Currencies

12.1. Exchange is carried out at the rate available at the time of the operation, taking into account liquidity, market conditions, spread, fees, technical parameters, and other factors.

12.2. Rates on the Platform may differ from those on exchanges, aggregators, currency converters, and market data providers.

12.3. Once executed, an exchange is final and non-cancellable, unless otherwise accepted by the Platform at its sole discretion.

12.4. The Platform does not guarantee the execution of any exchange request.

12.5. The Platform reserves the right to cancel, adjust, or suspend an exchange in the event of a technical error, failure, manipulation, abuse, an obvious pricing error, or a suspicious operation.

13. Fees, Limits, and Deductions

13.1. The Platform charges fees for its Services. The amount of fees may be displayed in the interface or determined by the Platform's fee schedule.

13.2. Fees may include:

  • service fee;
  • network fee;
  • exchange fee;
  • additional risk fee;
  • fee for commercial use of a Personal wallet;
  • fee for exceeding limits;
  • other fees.

13.3. The Platform reserves the right to amend fees at any time without prior notice.

13.4. The User is responsible for independently verifying current fees before carrying out an operation.

13.5. The Platform reserves the right to set individual, dynamic, temporary, or permanent limits on:

  • deposits;
  • withdrawals;
  • exchanges;
  • storage;
  • invoices;
  • wallet operations;
  • specific assets, networks, or user categories.

13.6. Limits may depend on:

  • wallet type;
  • transaction history;
  • risk level;
  • the User's country;
  • AML/KYC results;
  • triggering of automated triggers;
  • internal risk management rules.

13.7. Internal algorithms, risk models, triggers, limit criteria, and the reasons for their application are not subject to mandatory disclosure to the User.

13.8. In the event of multi-accounting, circumvention of limits, suspicious patterns, or other violations, the Platform reserves the right to charge additional fees, restrict operations, block funds, or close accounts.

14. Suspension, Blocking, and Closure of an Account

14.1. The Platform reserves the right, without prior notice, to restrict, suspend, block, or close an Account if the User:

  • has breached the Terms;
  • has provided false information;
  • has refused to undergo verification;
  • is associated with sanctions;
  • is using the Platform unlawfully;
  • is conducting suspicious operations;
  • creates regulatory, reputational, technical, or financial risks;
  • uses multiple accounts;
  • attempts to circumvent restrictions;
  • acts on behalf of third parties without authorisation.

14.2. During the verification period, the Platform reserves the right to freeze assets and refuse withdrawals.

14.3. The Platform reserves the right not to disclose the reasons for a block where disclosure may violate the law, AML/KYC requirements, security, internal procedures, or the interests of an investigation.

14.4. Closure of an Account does not release the User from liability, fees, obligations, and claims arising prior to closure.

15. Taxes

15.1. The User independently bears responsibility for determining, declaring, and paying all taxes, levies, duties, and other mandatory payments related to the use of the Platform.

15.2. The Platform does not provide tax advice.

15.3. The Platform reserves the right to disclose information about the User and their operations to tax authorities, regulators, and other competent authorities, where required by law.

16. Risks of Virtual Currencies

16.1. The User acknowledges that virtual currencies are associated with significant risks, including:

  • high volatility;
  • total or partial loss of value;
  • hacking attacks;
  • smart contract errors;
  • blockchain network failures;
  • forks;
  • confirmation delays;
  • regulatory prohibitions;
  • sanctions restrictions;
  • irreversibility of transactions;
  • loss of access to funds.

16.2. The User uses the Platform exclusively at their own risk.

16.3. The Platform does not guarantee the preservation of the value of virtual currencies, liquidity, returns, network availability, or the ability to withdraw at any time.

17. User Liability

17.1. The User bears full responsibility for:

  • their actions on the Platform;
  • the legality of operations;
  • the origin of funds;
  • the accuracy of payment details;
  • the security of their account;
  • the actions of third parties who have gained access to the account;
  • tax obligations;
  • compliance with the laws of their jurisdiction.

17.2. The User agrees to indemnify the Platform, its affiliates, directors, employees, agents, and service providers against any losses, costs, claims, fines, demands, and expenses arising from:

  • breach of the Terms;
  • unlawful use of the Platform;
  • infringement of third-party rights;
  • provision of false information;
  • tax or regulatory claims;
  • disputes with third parties.

18. Limitation of Platform Liability

18.1. Services are provided "as is" and "as available".

18.2. The Platform does not guarantee:

  • uninterrupted operation;
  • absence of errors;
  • continuous availability;
  • accuracy of data;
  • execution of all operations;
  • compatibility with the User's expectations;
  • absence of losses.

18.3. To the maximum extent permitted by law, the Platform is not liable for:

  • loss of profit;
  • indirect losses;
  • incidental losses;
  • punitive damages;
  • loss of data;
  • loss of virtual currencies;
  • User errors;
  • actions of third parties;
  • network failures;
  • actions of regulators;
  • asset blocking;
  • inability to use the Services.

18.4. The Platform is not a party to transactions between the User and third parties and is not responsible for the goods, services, payments, counterparties, disputes, or obligations of such parties.

19. Intellectual Property

19.1. All rights to the Website, Application, software, interfaces, design, texts, logos, trademarks, databases, technologies, and other content belong to the Platform or its licensors.

19.2. The User may not copy, modify, distribute, decompile, reproduce, sell, licence, or otherwise use elements of the Platform without written consent.

20. Confidentiality and Data

20.1. The processing of personal data is carried out in accordance with the Privacy Policy.

20.2. The User consents to the collection, storage, processing, transfer, and disclosure of data for the purposes of:

  • provision of Services;
  • AML/KYC checks;
  • fraud prevention;
  • legal compliance;
  • protection of the Platform's rights;
  • fulfilment of requirements of competent authorities.

20.3. The Platform reserves the right to retain data after the closure of an Account for the period necessary for legal compliance, resolution of disputes, audits, investigations, and protection of rights.

21. Third-Party Services

21.1. The Platform may contain links, integrations, or technical connections to third-party services.

21.2. The Platform does not control third-party services and is not responsible for their operation, security, fees, terms, privacy policies, or actions.

21.3. The use of third-party services is at the User's own risk.

22. Force Majeure

22.1. The Platform is not liable for delays, failures, restrictions, or inability to perform obligations caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • wars;
  • terrorist acts;
  • civil unrest;
  • sanctions;
  • actions of governmental authorities;
  • internet outages;
  • blockchain network failures;
  • cyberattacks;
  • power outages;
  • technical accidents;
  • actions of service providers;
  • other extraordinary circumstances.

23. Notices

23.1. The Platform reserves the right to send notices:

  • via the Website;
  • via the Application;
  • by email;
  • via the Account interface;
  • by any other available means.

23.2. The User is responsible for independently monitoring notices, announcements, and changes to fees, limits, and the Terms.

23.3. Disregarding notices does not release the User from liability.

24. Applicable Law and Dispute Resolution

24.1. These Terms are governed by the applicable rules of private international law, the mandatory provisions of applicable legislation, sanctions regimes, and AML/KYC requirements.

24.2. Prior to referring a matter to a court or other competent authority, the Parties undertake to attempt to resolve the dispute through pre-trial settlement.

24.3. A claim shall be submitted in writing to the email address support@heleket.com or any other address specified by the Platform.

24.4. The claim review period is 30 calendar days, unless a different period is established by the Platform or by law.

24.5. If a dispute is not resolved through negotiation, it shall be referred to a competent court or arbitration as determined by the Platform, unless otherwise established by the mandatory provisions of applicable law.

24.6. All materials, information, and negotiations related to a dispute are confidential, except where disclosure is required by law, a court, a regulator, or a competent authority.

25. Language

25.1. The Terms may be published in several languages.

25.2. In the event of any discrepancy between language versions, the English version shall prevail, unless the Platform specifies otherwise.

26. Final Provisions

26.1. These Terms, the Privacy Policy, the AML/KYC Policy, fees, limits, notices, and other Platform documents constitute the entire agreement between the User and the Platform.

26.2. If any provision of the Terms is found to be invalid, this shall not affect the validity of the remaining provisions.

26.3. The Platform's inability or delay in exercising any right shall not constitute a waiver of such right.

26.4. The User may not transfer their rights and obligations under these Terms without the written consent of the Platform.

26.5. For all enquiries, the User may contact: support@heleket.com