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Terms of Use

Last Updated April 24, 2025

Please read these Terms of Use (the "Terms") carefully before using any services provided by HANDY ELECT LLC (the "Company"), an entity incorporated under the laws of Georgia, including, but not limited to, the Heleket website (https://heleket.com) (the "Website") and mobile application (the "App").

If you do not agree to these Terms, you may not access or use the Website or any Services provided on the Website. All information and Services provided on the Website are provided on the Website strictly on an ‘as is’ basis, without warranty of any kind.

Please leave the Website and do not create an account if you do not agree to the terms and conditions set out below. Otherwise, you assume all risk and responsibility for the storage and trading of virtual currency, notwithstanding any notice we may have given you.

1. Terms and Definitions
  1. Account – an account opened by an individual on the Website to access Services on the Website.
  2. AML Policy – rules of conduct aimed at the prevention of money laundering and terrorism financing, developed by the Platform in accordance with the Regulatory Law, which construes an integral part of the Terms and can be accessed at https://heleket.com.
  3. Regulatory Law – International regulations and agreements, applicable under these Terms to any and all relations between an individual and the Platform.
  4. Heleket (also referred to as the "Platform")– an online platform, operated by the Platform, that offers Foreign exchange dealing, Money transferring, Dealing in virtual currencies and other services, laid down in Section 3 of the Terms.
  5. Deposit – a transaction, which involves the transfer of units of Virtual Currency from external wallets to an individuals’ Account.
  6. Exchange – exchange transaction of a Virtual Currency to fiat currency or vice versa, or of Virtual Currency to another Virtual Currency conducted through the Account.
  7. Exchange Rate – correlation of value between assets in trading pairs, based on assets' demand, supply, value, utility, and other economic variables.
  8. Fee – commission or other costs, charged by the Platform for the use of Services.
  9. Privacy Policy – rules of personal data collection, storage, and use, developed by the Platform in accordance with the Regulatory Law, which construes and integral part of the Terms and can be accessed at https://heleket.com/privacy.
  10. Services – any services, provided on the Platform by the Platform, laid down in Section 3 of the Terms.
  11. User (also referred to as "Individual", "His/Her") – an individual (a physical person) or a legal entity, incorporated in an appropriate legal form, that has opened an Account on the Website, who has the capacity to enter into a legally binding contract and use the Website, and is not prohibited to do so and use the Services by the Regulatory Law or any other laws that may apply.
  12. Virtual Currency – decentralized peer-to-peer digital asset, that has no central issuer and is not legal tender, is not securities, e-money, or money under the Regulatory Law.
  13. Virtual Currency Merchant – a third-party provider of goods and/or services, that supports payments in Virtual Currencies through the User's Account on the Platform.
  14. Website – an Internet website, maintained and owned by the Platform at https://heleket.com/.
  15. Withdrawal – a transaction, which involves the transfer of the units of Virtual Currency from your Account to external wallets.
2. Terms of Use Status and Acceptance
  1. These Terms constitute a legally binding agreement between the Individual and the Platform.
  2. These Terms apply to any and all Services, information, texts, and other products, offered on the Website by the Platform.
  3. By accessing the Website, opening an Account on the Website, or ticking the "I agree to the Terms of Use and Privacy Policy" checkbox, the Individual agree to be bound by these Terms and confirm that he/she has read, understood, and accepted all the provisions of these Terms, as well as provisions of our Privacy Policy, AML Policy, and other legally binding document publicly available on the Website.
  4. An Individual cannot use the Website and create the Account if he/she has not read, understood, and accepted all the provisions of these Terms.
  5. The Platform may change, remove, or add the context of the Terms and reserves the right to do so in its sole discretion. All new and/or revised provisions of the Terms take effect immediately and apply to individuals’ use of the Website, the Account and the Services from that date on. Please, check these Terms regularly to be aware of all current provisions of these Terms.
  6. The Platform has the right to notify the individual of significant changes in these Terms. This can be done by posting a notification on the Website or sending the individual an e-mail (if appropriate).
  7. An Individual can review the most current version of the Terms using the Terms of Use link. If the individual continue to use the Website after the Platform makes changes to the Terms, he/she expressly confirm his/her acceptance of the new and/or revised Terms.
  8. These Terms, including our Privacy Policy and the AML Policy, any and all notices, notifications, policies, warnings and disclaimers constitute entire agreement between the individual and the Platform.
3. Services
  1. The Platform provides the following services on the Website (collectively – "Services", and separately – the "Service"):
    • Exchange of Virtual Currency unit for units of another Virtual Currency/fiat money;
    • Virtual Currency wallet services;
    • Depositing and withdrawing units of Virtual Currency on the Platform;
  2. By providing a Service of exchanging Virtual Currency units for units of another Virtual Currency or fiat money, the Platform uses then-prevailing spot market exchange rate for the given trading pair (e.g. BTC/USD). Furthermore, the individual acknowledges and agrees that, although the prices displayed on our Platform may reflect market data from various sources, they are not derived directly from any single source and therefore may differ from the prices the individual may observe elsewhere (including those quoted on other exchanges, conversion services, and market data providers).
  3. By providing the Wallet Service, the Platform offers the individual a secure digital wallet for Virtual Currencies, intended for the exchange, storage, and withdrawal of units of Virtual Currencies, and securely stores the individuals’ private keys for these purposes.
  4. To access Services, laid down in Sections 3.2.-3.3. of the Terms, the individual must deposit Virtual Currencies units on the Platform.
  5. Deposits and withdrawals are made in accordance with Section 9 of the Terms.
  6. The Platform may at any time disable the access to the Website, the Account and/or specific Service or all Services altogether and reserves the right to do so in its sole discretion without giving any reason.
  7. The Platform only offers Services regarding Virtual Currencies the Platform supports. Please, check the Website regularly to be aware of what Virtual Currencies are supported. An Individual must not attempt to use their Account to deposit Virtual Currencies the Platform does not support.
  8. The provision of Services might be delayed due to circumstances including but not limited to technical difficulties, reasonable doubts about the nature or source of funds, deposited on the Platform, carrying out AML/KYC checks as set forth in the AML Policy, etc.
  9. The Platform may also provide an individual with an aggregated nominal value of all his/her assets in EUR, BTC or any other currency or Virtual Currency based on their current exchange rate.
4. User Eligibility
  1. To access the Services, an individual must open an Account on the Website by undergoing a registration procedure on the Website.
  2. The Services and the use of the Website are available to individuals or legal entities, that:
    • are at least 18 years of age (for individuals);
    • have the capacity to enter into a legally binding contract and use the Website, and are not prohibited to do so and use the Services by the Regulatory Law or any other laws that may apply;
    • are residing or incorporated in countries and territories we support.
  3. An Individual can only have one Account on the Website. An Individual should not create more than one Account on the Website unless expressly permitted by the Platform.
  4. An Individual cannot create an Account on the Website if his/her Account has previously been suspended by the Platform.
5. Personal Account
  1. When opening an Account on the Website, an individual warrant that any and all information, submitted by them is accurate, valid, up-to-date, and complete.
  2. An Individual shall not use his/her Account for illegal purposes and activities, which may include but is not limited to money laundering, terrorism financing, human, drug, weapon, and sex trafficking, or tax evasion (AML).
  3. An Individual must not create an Account on behalf of another individual or entity unless he or she is legally authorized to do so.
  4. An Individual is solely responsible for keeping his/her Account secure. Personal login, password or any other access data must not be shared with others.
  5. An Individual must notify the Platform immediately upon becoming aware of any breach of security or unauthorized use of his/her Account. In this case, the user should immediately contact us at [email protected]!
  6. The Platform reserves its right to suspend an individuals’ Account without providing notice or explanation in case of any violation of these Terms.
6. Registration Requirements
  1. In order to receive access to the Services, provided on the Website, an individual must provide certain information and documents and undergo a verification procedure. For more information, the user is strongly advised to read the Anti-Money Laundering Policy.
  2. The Platform may at any time request an individual to provide additional documents and information and/or updated documents and/or information and documents submitted before and reserves the right to do so at its sole discretion. Failure to abide by these requirements may result in temporary or permanent cessation of Services provision and/or Account suspension.
  3. An individual is solely responsible for the accuracy, validity, and correctness of all information and documentation he/she submit to the Platform. Should there be any error, mistake, update, or change in information or documents the individual has submitted prior, he/she is obliged to notify the Platform immediately.
  4. Information and documents, submitted by an individual to the Platform are processed according to provisions of our Privacy Policy.
7. User Conduct
  1. While visiting, accessing, using the Website and Services, the Indvidual agrees to:
    • not violate or assist any third party in violating these Terms and/or any Regulatory Law, which may include but is not limited to international laws, national laws, statutes, regulations, etc.;
    • not provide false, inaccurate, incomplete and misleading information to the Platform;
    • not violate intellectual property rights (trademark, copyright, patent, and other intellectual property rights) of the Platform specified in paragraph 13 of these Terms;
    • not use the Website in any way that can damage, disable or overburden the Website, which may include but is not limited to uploading or in any other way, while using the Website, sending viruses, Trojan horses, spyware, adware or any other malicious code; performing DDoS attacks, interfering with or disrupting any network, equipment, or server connected to or used to provide services on the Website;
    • not attempt to gain unauthorized access to the Website, other Users' Accounts, computer systems or networks connected to the Website or to extract data from the Website;
    • not share the personal Account and/or password with third parties or use any other person's Account and/or password;
    • not impersonate or misrepresent the personal affiliation with another User, person or entity, nor make other fraudulent, false, deceptive, or misleading representations;
    • not violate any laws that apply in the jurisdiction of the individual concerning the use of Virtual Currency;
    • not violate these Terms and the Regulatory Law in any other way (and international regulations).
8. Account Closing & Suspension
  1. An Individual can close a personal Account at any time at his/her sole discretion.
  2. Before closing a personal Account, all assets of the individual must be withdrawn to external wallets.
  3. The Platform reserves the right to suspend an individuals’ Account in an event:
    • we reasonably believe the personal Account has been compromised, as well as for any other security reasons;
    • we reasonably believe the personal Account is being used by a person with no right and/or authorization to do so;
    • the individual fails to comply with these Terms, the AML Policy and the Privacy Policy, as well as with any other document that construes a part of these Terms;
    • the individual has provided us with any false, incomplete, misleading, inaccurate information;
    • the individual, personal Account, his/her behavior poses regulatory risks to the Platform;
    • we reasonably suspect you of fraud, violating the Regulatory Law;
    • other reasons that constitute a violation of these Terms and the Regulatory Law.
  4. The Platform may, but is not obliged to, notify the individual about the reasons for suspension of his/her Account. Assets from the individuals’ Account may be blocked, without the right to withdraw.
  5. In the event that an individual's Account is closed or suspended, the individual remains liable for all applicable Fees.
  6. The Platform is not liable for any losses suffered due to the individuals’ Account closure or suspension.
9. Deposits and Withdrawals
  1. Before using the Services, an individual has to deposit units of Virtual Currency to the personal Account by following Deposit instructions on his/her Account page. Please carefully read Deposit instructions.
  2. An Individual can withdraw units of Virtual Currency at any time at his/her sole discretion subject to Account transaction limits and temporary or permanent restrictions imposed in course of internal investigation or by law (e.g. court orders).
  3. An Individual can withdraw his/her units of Virtual Currency in any amount, provided there are enough Virtual Currency units to cover the applicable Fees.
  4. Each Withdrawal of Virtual Currency is subject to mining fee charged by the respective blockchain network. When sending users’ transaction to the blockchain, we will try to keep the balance between reasonable fees and speed of processing, however, we reserve the right to determine the exact amount of mining fee to be set in our sole discretion. An Individual can check the exact amount of mining fee charged for the specific transaction by checking the respective blockchain explorer (e.g. https://www.blockchair.com for BTC and BCH, https://etherscan.io/ for ETH, etc.).
  5. The Platform shall not be liable for the transfer of individuals’ units of Virtual Currency to other wallets. An Individual is solely liable for the accuracy of information, required for carrying out a Withdrawal (i.e. addresses, tags and any other required credentials). The Platform strongly advises to always double-check the accuracy of information provided for Withdrawal purposes.
  6. The individual must always keep in mind that transactions on the blockchain network are irreversible, and therefore, once a transaction has been submitted to the blockchain network at their request (in the case of a Withdrawal), we are unable to cancel it.
10. Fees
  1. The Platform is operated on an automatically Fee-charging basis for the Services and the Platform does not issue any invoices. The applicable Fees for any transaction will be displayed to an individual before executing a given transaction.
  2. The Platform may change the Fee structure at any time (including adding new fees for new Services) and reserves the right to do so in its sole discretion. The Platform will notify the individual about any changes in Fee structure. This can be done by posting a notification on the Website or sending an e-mail to the individual (if appropriate).
  3. Fees are paid in a Virtual Currency that corresponds to the respective Service.
  4. Fees shall be paid at the time of the completion of each transaction.
11. Settlements, Cancellations, and Refunds
  1. When depositing, withdrawing, or exchanging units of Virtual Currencies for another Virtual Currency/fiat money, respective assets shall be debited and credited to the Individuals’ Account.
  2. Once the order of the individual for the exchange of Virtual Currency has been completed, it cannot be canceled or reversed. Exchanges are final and there are no refunds for them.
  3. The order to exchange Virtual Currency can be canceled by the Platform in an event of a technical fault of the Platform.
12. Content
  1. The Platform may produce and display content (the "Content") on the Website, which includes but is not limited to information, texts, images, video, and audio files.
  2. The Content does not constitute any form of investment advice, financial advice, trading advice, or any other sort of advice unless specifically mentioned otherwise and should not be construed as such. The Platform shall not hold liability for any actions that arise from its Content.
13. Intellectual Property
  1. All components, Content of the Website, and the Website as a whole belong to the Platform and are protected with, including, but not limited to copyright, trademarks, trade secrets. All rights reserved.
  2. An Individual must not reproduce, reprint, publish, modify, distribute, display, transmit, license, transfer or otherwise exploit Content or technology from the Website without Platform's prior written consent.
  3. Violation of any of the intellectual property rights of the Platform is strictly prohibited.
14. Links to Third-Party Websites
  1. The Website may contain links to third-party websites or services that are not owned or controlled by the Platform.
  2. The Platform has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. The Platform shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
  3. For more detailed information, it is recommended to read the public policies of these companies.
15. Confidentiality and Privacy Policy
  1. Personal information provided to the Platform by an individual, including information provided in accordance with our AML Policy and any information about individual’s use of the Website that the Platform obtains will be subject to our Privacy Policy.
  2. The Platform may be obliged to disclose an individual’s personal information to law enforcement authorities, data protection authorities, financial regulators, financial service providers, governmental authorities and officials, and other authorized persons, as set forth in the Privacy Policy.
  3. In an event the Platform suspects an individual of violating the AML Policy, we shall report such behavior and disclose relevant personal information to relevant authorities in accordance with the Regulatory Law.
16. Disclaimers and Limitations of Liability
  1. For non-performance or improper performance of their obligations under these Terms, the Platform and the Individual shall be held liable in accordance with these Terms and the Regulatory Law.
  2. The Website, Content, and Services are provided without any guarantees, conditions, or warranties as to its accuracy, quality, and fit for a particular purpose or need. The Platform does not guarantee that the Website and Services are error-free, reliable, or will operate without interruption.
  3. The Website is provided to the Individual on the "AS-IS" basis.
  4. The Platform does not guarantee that any exchange requests will be accepted, executed, or recorded.
  5. The Platform shall not be liable for the use or inability to use the Website and Services.
  6. In no event shall the Platform, its officers, directors, employees, agents, third-party service providers be liable to the individual or any other person or entity for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including any that may result from (i) the accuracy, completeness, or content of the Website, (ii) the accuracy, completeness, or content of any websites linked (through hyperlinks, banner advertising or otherwise) to the Website, (iii) the Services found at the Website or any websites linked (through hyperlinks, banner advertising or otherwise) to this Website, (iv) personal injury or property damage of any nature whatsoever, (v) third-party conduct of any nature whatsoever, (vi) any unauthorized access to or use of Platform's servers and/or any and all content, personal information, blockchain information or other information and data stored therein, (vii) any interruption or cessation of Services to or from the Website or any websites linked (through hyperlinks, banner advertising or otherwise) to this site, (viii) any viruses, worms, bugs, trojan horses, or the like, which may be transmitted to or from this site or any websites linked (through hyperlinks, banner advertising or otherwise) to this Website, (ix) any loss or damage of any kind incurred as a result of the individual’s use of the Website or the Services found at the Website, whether based on warranty, contract, tort, or any other legal or equitable theory, and whether or not the Platform is advised of the possibility of such damages, (x) losing access and/or unauthorized access to the individuals’ Account, (xi) any errors or malfunctions caused by or otherwise related to any wallets used to deposit and withdraw Virtual Currencies, (xii) malfunctions, breakdowns and abandonment of blockchain protocols, (xiii) changes in regulatory approaches or legal actions taken regarding the blockchain technology and Virtual Currency, (xiv) taxation and/or changes in tax system regarding Virtual Currencies, (xv) advancements in cryptography, any technical advancements that may present risks to blockchain protocols, (xvi) unfavorable fluctuations of Virtual Currencies, (xvii) errors in the provision of Services; (xviii) other risks associated with purchasing, holding, and Virtual Currencies, and using the Website and Services.
  7. The Platform shall not be liable for any events that may include but are not limited to civil, criminal, and administrative actions that may arise from an individual’s use of the blockchain and Virtual Currency if such use is forbidden or otherwise limited in his/her country.
  8. The Platform, its officers, directors, employees, and agents do not provide investment advice, financial advice, trading advice, legal advice or any other sort of advice.
  9. To the extent permitted by Regulatory Law, the Individual agrees to defend, indemnify, and hold harmless the Platform from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from: (i) personal use of and access to the Website and Services; (ii) personal violation of any term of these Terms; or, (iii) personal violation of the Regulatory Law, including any law, rule, or regulation, or the rights of any third party.
  10. In case of any circumstances of insuperable force (i.e. events of extraordinary or insuperable nature) that have occurred and remain in effect beyond individual’s and the Platform's (the "Parties'") control and that a Party could neither foresee nor prevent for objective reasons, if these circumstances prevent a Party from proper fulfilment of its obligations hereunder, the term for fulfilment of such obligations hereunder shall be extended for the period of the effect of such circumstances of insuperable force. The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, failure of power supply or communication system or other similar circumstances that prevent the Parties from the proper fulfilment of their obligations hereunder.
17. Announcements
  1. The Platform may from time to time post official announcements, news, notices, etc. (the "Announcements") on the Website. In no event shall the Platform be liable for any losses arising from an individual’s neglect or disregard of the Announcements.
18. Regulatory Law and Dispute Resolution
  1. All Services rendered under these Terms and Conditions shall be deemed to have been rendered within the jurisdiction of Georgia.
  2. A Party must not begin legal proceedings in connection with a dispute arising out of or in connection with this Agreement unless an amicable solution having been attempted between the Parties.
  3. Disputes and disagreements that may arise in the performance of obligations under this Agreement shall be resolved by the Parties through negotiations. If the dispute is not resolved within 1 (one) month after the attempt of amicable solution between the Parties, the dispute shall be resolved in accordance with the legislation of Georgia.
  4. Each party is obliged to maintain the confidentiality of all information related to the subject matter of the dispute disclosed during or for the purposes of dispute resolution, except in cases where a regulatory or governmental authority, court or tribunal compels this Party to disclose this information.
19. Force Majeure
  1. We will not be liable for delays, failure in performance or interruption of service which results directly or indirectly from any cause or condition beyond our reasonable control, including, but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or internet services or network provider services, failure of equipment or software, other catastrophe or any other occurrence which is beyond our reasonable control and will not affect the validity and enforceability of any remaining provisions.
20. Final Provisions
  1. These Terms shall remain in force until terminated either by the Individual or the Platform. The Platform may terminate these Terms at any time at its own discretion without explaining the reasons for this decision.
  2. If any questions have not been regulated by these Terms, they shall be regulated under the Regulatory Law.
  3. These Terms are a legally binding agreement and together with its other integral parts constitute an entire agreement between the Individual and the Platform.
  4. In an event the Website is available in multiple languages, the English version of the Terms shall prevail.
  5. All provisions of these Terms applicable to the Website shall apply to others means of providing Services, including the App, unless specifically stated otherwise.
  6. If individuals have any comments, questions, or complaints, they are encouraged to contact us at [email protected].