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What if my payment is not completed?

What if my payment is not completed?

If your Heleket payment has not been transferred to the target account, please contact our support team and provide the following information to help resolve the issue:

  • The wallet address to which the funds were sent.

  • The transaction ID (txID), which can be found in the wallet or exchange from which the payment was made, or a direct link to a blockchain explorer.

Our team will determine the cause of the pending transaction and help you resolve the issue.